Frequently Asked Questions (FAQ)
1. What services do you provide for senior citizens?
We offer a wide range of services including in-home nursing care, doctor visits, physiotherapy, medication management, routine health check-ups, companionship, and assistance with daily living activities like bathing, dressing, and mobility.
2. Are your caregivers and medical staff trained and certified?
Yes, all our caregivers, nurses, and medical professionals are certified, experienced, and trained to handle the unique needs of elderly clients with compassion and professionalism.
3. Can I customize the care plan for my elderly parent or relative?
Absolutely. We provide personalized care plans tailored to the specific medical conditions, preferences, and daily needs of each senior under our care.
4. Do you offer 24/7 care services?
Yes, we offer 24/7 care services, including overnight support and round-the-clock medical attention, based on the needs of the individual.
5. Is your service available on a short-term or long-term basis?
Our services are flexible. You can choose short-term care (e.g., post-surgery recovery) or long-term support for chronic conditions or general elder care.
6. How do I get started with your services?
You can contact us via phone, email, or through our website. After an initial consultation and assessment, we’ll help you select the right care plan and assign a caregiver or healthcare team.
7. What areas or cities do you serve?
We currently operate in South Kolkata and Saltlake region. Please contact us to check if our services are available in your location.
8. How much do your services cost?
Costs vary depending on the type and duration of care required. We provide transparent pricing after an initial consultation and needs assessment.
9. Can I change or cancel the service if needed?
Yes, you can modify or cancel services with prior notice as per our terms and conditions. We aim to keep the process flexible and hassle-free.
10. Do you provide emergency or on-demand medical support?
Yes, we provide emergency response and on-demand doctor or nurse visits, depending on availability and urgency.
11. What measures do you take for patient safety and hygiene?
We strictly follow hygiene protocols and ensure that our caregivers use masks, gloves, and sanitizers. We also train our staff in infection control and emergency procedures.
12. Is your organization affiliated with hospitals or healthcare providers?
Yes, we collaborate with several reputed hospitals and diagnostic centers for seamless referrals, lab tests, and specialist consultations.
13. Can I choose a male or female caregiver?
Yes, we respect your preferences and will try our best to accommodate your request based on caregiver availability.
14. What are your charges for elderly care services?
Charges vary based on the type of care (part-time, full-time, medical, non-medical), duration, and specific services required. We provide customized packages after an initial consultation.
15. How do I know what type of care my elderly parent needs?
Our team conducts a detailed assessment to evaluate medical condition, mobility, mental health, and personal care needs. Based on the assessment, we suggest a personalized care plan.
16. Do you provide caregiver support for hospital visits or diagnostic tests?
Yes, we offer escort and support services for seniors during hospital admissions, doctor appointments, and diagnostic tests (e.g., X-rays, MRIs, blood tests).
17. What does a caregiver do during a hospital or clinic visit?
Our caregiver will:
- Accompany the elderly person to the hospital or diagnostic center
- Assist with registration and paperwork
- Provide physical support (mobility, wheelchair, etc.)
- Communicate with doctors or staff if required
- Ensure medications and reports are safely brought back home
18. Can the caregiver stay during the entire hospital visit or admission?
Yes. For outpatient visits, the caregiver stays throughout the appointment. For admissions, we provide attendant services (day/night or 24x7) as per hospital policy and your need.
19. Do you offer help with hospital admission or discharge formalities?
Yes, we assist with:
- Pre-admission paperwork
- Coordination with hospital administration
- Organizing transport (ambulance or regular vehicle)
- Managing belongings and post-discharge care
20. Is this service available for elderly people without family nearby?
Absolutely. We regularly assist seniors who live alone or whose family members are unavailable. We act as a trusted healthcare companion during critical visits.
21. Do you coordinate with hospitals or diagnostic labs directly?
Yes, we can help with appointment bookings, test scheduling, and doctor consultations by coordinating with labs and hospitals (as per consent).
22. How do I book a caregiver for a medical visit or test?
You can call or message us with the date, time, and type of visit. We recommend 24-hour advance notice to ensure availability, though urgent requests are also accepted.
23. Can the caregiver help manage medical reports and prescriptions?
Yes. Our caregiver can help organize reports, files, prescriptions, and even set reminders for medication or follow-up visits.
24. Do you provide transport for hospital or diagnostic visits?
Yes, we can arrange ambulance or vehicle transport, with a caregiver accompanying the senior throughout the journey and visit.
25. How do I get started?
You can contact us via phone, email, or our website to schedule an assessment or consultation. We’ll guide you through the next steps.
